One inbox for your marketplace customer service
TDESK is a help desk for online sellers. It brings buyer messages from Amazon, eBay, Shopify, Mirakl marketplaces, OnBuy and Fruugo into one inbox, with each buyer’s order shown next to their message.
- aAmazon
- eeBay
- SShopify
- MMirakl marketplaces
- OOnBuy
- FFruugo
What TDESK does
Sellers connect their own marketplace and store accounts. TDESK reads their buyer messages and orders, and sends the seller’s replies back through each marketplace’s own messaging.
One shared inbox
Buyer messages from every connected marketplace and store arrive as tickets in one place. Assign them, set a status, and see who is working on what.
The order beside the message
Each ticket shows the buyer’s order: items, totals, shipping and tracking, returns, refunds and any open claim, so you can answer without switching sites.
Translation
Messages in other languages can be translated for your team, and replies translated back into the buyer’s language before they are sent.
Templates
Saved replies fill in the order number, tracking link and other details from the real order, and leave a gap rather than guess when something is missing.
Built for a team
Roles decide what each person can do, and access can be limited to particular marketplace accounts. Changes to team members, connected accounts and company settings are recorded in an audit log.
How marketplace data is used and protected
- Marketplace data is used only to provide customer service for the seller who connected the account. It is not sold, used for advertising or shared with other sellers.
- Where a marketplace offers sign-in (Amazon, eBay, Shopify), sellers connect by signing in on the marketplace’s own site, so TDESK never sees their password. Access tokens, and the API keys other platforms require, are stored encrypted.
- On Amazon orders, the buyer’s name, email, delivery and billing address and phone number are encrypted in the database (AES-256). Every connection to TDESK uses HTTPS.
- Amazon buyer personal details are deleted no later than 30 days after the order is delivered. The order number, items and totals stay so past tickets still make sense.
- Each company’s data is kept separate from every other company’s. Staff can protect their accounts with two-step sign-in, and it is required for everyone in a company while that company stores Amazon buyer details.
The full details are in our privacy policy.
Who runs TDESK
TDESK is operated by Upperclass Fashions Limited, a company registered in the United Kingdom. For questions about the service, your data or security, email us.
hello@trytdesk.com